In the case of returns (because of a repair, complaint or other service issue), please observe the following conditions of return:

  1. Use an appropriate transport packaging. If possible, use the packaging we have provided at the time of purchase. We assume no liability for transport damage.
  2. The device and accessories must be properly disinfected. Follow the instructions in the operating manual under „Cleaning / disinfection / sterilization“.
  3. We reserve the right to exclude obviously contaminated or heavily soiled products from processing and to return them at the expense of the sender.
  4. We would like to send you a quotation. Repairs up to 125 € will be executed by us without any cost estimate.For unrepaired returns we charge 65 € plus freight charges.
  5. Please use our return shipment form. This must be completed and enclosed with the consignment. Goods without return shipment form will be returned at the expense of the sender and not processed.
  6. Please send your return to the following delivery address:

Cameras and light sources:

ILO electronic GmbH
Carl-Zeiss-Straße 3
25451 Quickborn/ Germany

You can download our return shipment form through the following link

Insufflators:

Micon Medizintechnik GmbH
Havelplatz 2
16761 Hennigsdorf / Germany

You can download our return shipment form through the following link